At WorkDu.com, we strive to provide excellent service to all our users. This Refund Policy outlines the circumstances under which refunds may be provided for our services and subscription plans.

By purchasing any service or subscription from WorkDu.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Candidate Plan Refunds

Refunds for candidate subscription plans may be considered under the following circumstances:

• Technical issues that prevent access to purchased features for more than 48 hours
• Duplicate payment charges for the same service
• Accidental purchase made within 24 hours of payment
• Service cancellation within 7 days of purchase with minimal usage (less than 10% of allocated features used)

Employer Package Refunds

Refunds for employer packages may be considered under the following circumstances:

• Technical malfunction preventing job posting for more than 48 hours
• Duplicate billing for the same package
• Service unavailability due to platform maintenance exceeding 72 hours
• Package downgrade within 7 days with less than 25% of features utilized

The following services and circumstances are not eligible for refunds:

How to Request a Refund

1. Contact our support team at refunds@workdu.com or through our contact form
2. Provide your account email, transaction ID, and detailed reason for the refund request
3. Include relevant screenshots or documentation if applicable
4. Wait for our team to review your request (typically 2-3 business days)
5. Receive confirmation and expected refund timeline via email

Processing Timeline

Refunds will be processed using the original payment method whenever possible:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• PayPal: Credited to your PayPal account (3-5 business days)
• Bank Transfer: Direct deposit to your bank account (7-10 business days)
• Digital Wallets: Credited to the original wallet (3-7 business days)

In cases where the original payment method is no longer available, alternative refund methods may be arranged on a case-by-case basis.

In certain circumstances, partial refunds may be offered:

• Pro-rated refunds for unused portions of subscription plans
• Refunds minus processing fees for specific payment methods
• Partial refunds for services with limited usage
• Adjusted refunds for subscription downgrades

The calculation for partial refunds will be clearly communicated before processing.

We encourage customers to contact us directly before initiating chargebacks with their financial institutions. However, we understand that disputes may arise:

• If you initiate a chargeback, your account may be suspended pending resolution
• We will provide all necessary documentation to support legitimate transactions
• Accounts with successful chargebacks may face restrictions on future purchases
• We reserve the right to pursue collection of disputed amounts through legal means

In lieu of monetary refunds, we may offer:

These alternatives may be offered when monetary refunds are not feasible or when they provide greater value to the customer.

Technical Issues

If our platform experiences significant downtime or technical issues that affect your ability to use our services:

• We will extend your subscription period to compensate for lost time
• Refunds may be provided for services that were completely inaccessible
• We will communicate any known issues and expected resolution times

Force Majeure Events

In cases of events beyond our control (natural disasters, government regulations, pandemics), we will work with customers to find fair solutions, which may include:

• Temporary service credits
• Extended subscription periods
• Flexible payment arrangements
• Case-by-case refund considerations

For international transactions:

• Refunds will be processed in the original currency when possible
• Exchange rate fluctuations may affect the final refund amount
• Currency conversion fees charged by banks are not refundable
• Exchange rates used will be those in effect at the time of processing

WorkDu reserves the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with the effective date
• Communicated to users via email for significant changes
• Applied to future transactions, not retroactively
• Subject to applicable laws and regulations

For all refund-related inquiries, please contact us through the following channels:

This Refund Policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy waives or limits your statutory rights as a consumer. If any provision of this policy conflicts with applicable law, the law will prevail.

WorkDu's refund decisions are final and binding. For disputes that cannot be resolved through our standard process, you may seek resolution through applicable legal channels or alternative dispute resolution methods.